FAQs

My water has been shut off for non-payment. How do I get it turned back on?: The full balance due plus a reconnection fee must be paid before your water can be restored. This can be done Monday - Friday between 8 a.m. and 4:30 p.m. at City Hall on second floor. Note, summer hours begin the first Monday after Memorial Day and end the Friday before Labor Day. Summer hours are Monday through Thursday 7 a.m. - 4:30 p.m. and on Friday, 7 a.m. - 12 p.m. Water service will be restored on the day of payment. Service will not be restored on weekends, holidays or after normal business hours.

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Utility Bills

1. How do I set up utility services?: New residents or renters can print or fill out an application for utility services from the website. Once complete, you can return via email, mail, drop box or you can come in to City Hall to drop it off. Additionally, we can give you the application to complete in person (second floor).

2. How do I make a credit card, debit card, or electronic payment from my checking or savings account?: It's easy. Simply access the City of Faribault’s online payment page. You will need to register once before you can use the log-in screen to make a payment. (For subsequent payments, you will only need to log in.) City of Faribault’s Online Payment Page

You will need to provide the following:
- Your last name or business name
- Your utility account number
- Email address

In addition, you will need to choose a password.

4. What if I don’t know my account number?: Your account number is located on your utility bill. Call Utility Billing at 507-333-0392 for assistance.

5. After I register and log in, what account information will I be able to see?: You will be able to see your water usage, current charges, payment history, and any balance owed. You can also manage your account profile.

6. I’ve made a payment, so when will the payment be posted to my account?: Payments will be posted to your utility account within minutes of submitting your payment.

7. How can I be sure my City utility bill has been paid?: You can verify your payment by logging back in to your City utility billing account. Your monthly credit card or bank statement will reflect the amount of your payment made to the City of Faribault.

8. What if I have a question about my bill?: Simply call Utility Billing at 507-333-0392.

9. Is there a charge for this service?: No. There is no charge to make a payment through the City of Faribault website.

10. How do I sign up for the automatic payment plan?: It's easy. Simply complete and return the authorization form and include a voided check (for checking accounts) or deposit slip (for savings accounts). Utility Billing Payment Authorization Form (PDF)

11. How soon will the automatic payment plan start?: It usually begins the week after we receive your authorization. Please continue to pay your bill as usual until the message "Auto Withdrawal – Do Not Pay" appears on your bill.

12. How can I be sure my bill has been paid?: Your monthly bank statement will clearly reflect the automatic payment, and your next billing will also include a debit for the amount of the billing on it. Payment will be posted on the due date listed on your bill.

13. What if I have a question about my bill?: Simply call Utility Billing at 507-333-0392.

14. Is there a charge for this service?: No. The City does not charge you for automatic payments.

15. What if I change banks or accounts?: Call us at 507-333-0392 and we will send you a new authorization form to complete.

16. My water has been shut off for non-payment. How do I get it turned back on?: The full balance due plus a reconnection fee must be paid before your water can be restored. This can be done Monday - Friday between 8 a.m. and 4:30 p.m. at City Hall on second floor. Note, summer hours begin the first Monday after Memorial Day and end the Friday before Labor Day. Summer hours are Monday through Thursday 7 a.m. - 4:30 p.m. and on Friday, 7 a.m. - 12 p.m. Water service will be restored on the day of payment. Service will not be restored on weekends, holidays or after normal business hours.